Stellenbezeichnung: IT Support Engineer
Arbeitsort / Location: Berlin
Job Beschreibung: MODIFI is a global business payments company that helps exporters and importers finance and manage their international trades. Through its digital platform, the company enables sellers to receive payments instantly and offers buyers the option to pay up to 180 days later. With a presence in 11 locations worldwide, including Berlin, Amsterdam, New York, Mexico City, Delhi, Mumbai, Shenzhen, Hong Kong, Singapore, Dubai, and Dhaka, MODIFI serves over 1,500+ buyers and sellers across more than 54 countries, spanning the major trading regions of Europe, Asia, and America.
For our international IT organisation we are looking for an IT Support Engineer for our office in Berlin.
- Be the first point of contact for our employees at MODIFI regarding hardware and software support
- Provide the necessary support to end users on-site in our Berlin office and remotely to our offices abroad, using tools such as Slack and TeamViewer
- Take ownership of issues reported, tackle problems through to resolution and provide prompt and accurate feedback to users
- Perform technical on- and offboarding of employees
- Provision Windows, Mac and Linux client workstations and grant system permissions in accordance with our standards
- Document knowledge about recurring activities in our knowledge base and identify potential for automation
- Manage billing, licensing and users for various state-of-the-art SaaS tools that we use on daily basis
- Liaise with suppliers, service providers, logistic vendors for procurement and delivery of hardware as well as services and keep our inventory up to date
- Contribute with your own ideas about improvements in order to build an efficient support function
- You have 2-3 years of experience working as a Technical Support Engineer, preferably in an startup environment
- You know your way around Windows / Linux / Mac systems (installation, configuration maintenance and troubleshooting)
- You have good knowledge in Google products for Business, such as Google Workspace
- You have a strong technical affinity and you love to troubleshoot technical problems of various flavors
- You are a quick learner and always find your away around new product and technologies
- You are being recognized by your colleagues as a reliable and friendly person and you are a real team player
- In your previous role, you were able to gain first experience in at least one scripting language (such as Bash or Python)
- You understand web and cloud technologies esp. Identity and Access Management solutions
- You have excellent verbal and written communication skills in English language (German is a plus)
Why MODIFI? Because we rock!
- Diversity is more than a word to us – join a company with team mates from 16+ different nationalities and backgrounds
- The world is your oyster – we have networks around the globe with offices in Amsterdam, Berlin, Delhi, Dhaka, Dubai, Hongkong, Mumbai, New York, Shenzhen
- We care about the environment – that’s why we commit to a clear understanding of our CO2 footprint and shall reach neutrality in 2022
- You want to get to know your colleagues better?! We organize regular gatherings, events and parties
- TEAM – Together Everyone Achieves More
- At MODIFI we have a very hands-on mindset, giving our people the chance to grow with their responsibilities
- Think big. Think bigger! Think 10x!
- We live by our values ‘own your actions’, ‘grow together’ and ‘make it happen’
Here at MODIFI we are building the next-generation global trade payment platform. Since our start in 2018, we have been growing extensively and today we’re ready to move to the next level. MODIFI is the right place to make global trade happen as we believe that international trade drives global development.
Our brilliant multicultural team operates internationally in more than 10 countries. No matter your religion, sexual orientation, age, gender, origin or relationship status; we encourage everyone to be their authentic selves.
We are looking for the most talented people with an attitude to win any battle. Are you passionate about solving problems and ready to conquer the world? Sounds interesting? Yes! So, you belong with us. Send us your CV today!
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