Stellenbezeichnung: Senior Cloud Service Manager
Firma: Micro Focus
Arbeitsort / Location: Grasbrunn, Bayern
Job Beschreibung: OPENTEXT – THE INFORMATION COMPANY
As the world’s leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.
Strengthen our Cloud Services-Team at our location in Grasbrunn with your commitment as a
Senior Cloud Service Manager
Your focus is on delivering services that meets SLA and delivers high customer satisfaction considering the budgetary frame. Therefore, you bring in your strong Project Management skills and ideally benefit from your PMP- and/or ITIL-certification.
Your daily activities include management of client relationships from a services delivery perspective at multiple, assigned accounts. Leveraging your experience, you help develop new services as well as the respective go-to-market assets.
As part of the account team, you support internal stakeholders to deliver best in class Open Text experience to your customers.
You are great at:
- Act as a single point of contact for the customers and conduct regular meetings, deliver reports, and manage escalations
- Coordinate service delivery activities across our internal delivery teams
- Regularly review incident queues and liaise with delivery teams to ensure incidents are handled within service guidelines
- Manage change requests
- Identify and use opportunities to maximize service revenues within assigned customer engagements
- Motivate, develop and mentor other service delivery staff
What it takes:
- Bachelor’s degree in a technical or business discipline, or equivalent
- More than 5 years of experience in the IT industry
- Strong client focus and the ability to operate at a senior management level
- Proven project management skills with demonstrated experience in a consulting environment
- PMP and/or ITIL certification is preferred
- Demonstrable experience in developing and rolling out customer satisfaction improvement programs
- Experience in leading and managing teams (including matrix management) within an offshore environment
- Fluent German and English language skills, both written and spoken
Discover what we have to offer you
Our benefit package includes our support fund, additional direct insurance, grants for fitness and wellness services as well as professional training. Free underground parking spaces, good public transport connections, regular corporate events and sporting events as well as Sodexo vouchers for daily shopping in surrounding supermarkets or restaurants are further advantages that you can enjoy with us.
Take your chance at OpenText and take your next professional steps with us. We look forward to seeing you!
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .
Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.
OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.
OPENTEXT – THE INFORMATION COMPANY
Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.
From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.
It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.